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ITIL Foundation (exam included) in English

QRP International

Luxembourg

Start: 19/10/2020

Objectives

Following the completion of the course participants should:

  • Know and understand:
    • the Service management as a practice (comprehension)
    • the ITIL service lifecycle (comprehension)
    • the Generic concepts and definitions (awareness)
    • the Key principles and models (comprehension)
    • the Selected processes (awareness)
    • the Selected functions (awareness)
    • the Selected roles (awareness)
    • the Technology and architecture (awareness)
    • the Competence and training (awareness)
  • Pass the ITIL Foundation exam

Description

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

  • Day 1:
    • Introduction to ITIL,
    • Service Management as a practice,
    • Service Strategy,
    • Service Design
  • Day 2:
    • Service Design,
    • Service Transition,
    • Service Operation
  • Day 3:
    • Service Operation.
    • Continual Service Improvement,
    • ITIL Foundation exam,
    • Course Conclusion
Langues: EN, FR
Prix: 1190 €
Durée: 3 jour(s)
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