Organizations are increasing their use of e-mail for correspondence to customers—yet these e-mails are often overly formal and company-focused, or too casual and confusing.
Do your documents have a positive or negative impact on customer perceptions? Are all your e-mails projecting a consistent level of professionalism and grace?
Help associates write more clearly and concisely – and to ensure that all e-mails will Make A Great Impression on the Customer™.
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